Please direct the agent to attend the M-F, 9:30am onboarding session.
 Daily 9:30 CST Agent Setup Session->   https://jpar.re/SetUpSuccess  *(also check Daily Calendar)

You can also set a one on one up with Agent Success Manager here:
Schedule a Private 1 on 1 Session ->   https://jpar.re/AgentSuccess     

There is even an advanced class you can get into:
Tues. 11:00am Weekly Advance ->      jpar.re/AdvanceOnboard